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Please note: Due to the huge number of missed deliveries and lost parcels 'left in a safe place' DPD have instigated a new system where parcels are automatically redirected to an official pick up location if deliveries are not sucessful on the first attempt. We cannot opt out of this system or get these parcels redelivered to your home. The parcels will stay at the pick up location for 6 days before being returned to us. This is a decision by DPD and totally out of our control so please be aware of it and order accordingly. We apologise in advance for any inconvenience this causes. 

Can we respectfully ask you to send any issues or queries to us by email - NOT via social - so we have a proper record of them and can answer correctly. If not there is a strong possiblity the message will be missed.

Most orders are dispatched within 24 hours during Mon-Fri subject to payment and stock availability. If any products are out of stock or if there is an unexpected delay in shipping we will notify you as soon as possible by email and/or phone call.

Postage and packing charges are as follows:

Domestic - Free Delivery on all orders over £250. Orders under £250 will be charged at £4.95 per order. All orders are shipped using DPD. 

Please note: We currently cannot ship to Northern Ireland because DPD charge £25 for a basic parcel which is ridiculous. Until we have found a better solution regretfully we have had to stop this service. Many apologies for the inconvenience and disappointment.

International Delivery to Europe & The Rest Of The World - 
Unfortunately until we understand the tax, duty and paperwork implications of BREXIT we will not be shipping internationally. We apologise for the inconvenience caused.

Returns and Exchanges

If you chose to return or exchange your order Designer Outlet Sales will refund the cost of your initial shipping if you are requesting a refund or will post any exchanges out free of charge. Please see below for the correct procedure.

If the delivery invoice does not include return instructions please follow the instructions below:

RETURN ADDRESS:

DESIGNER OUTLET SALES RETURNS

UNIT 7B WEALD HALL FARM COMMERCIAL CENTRE

CANES LANE

EPPING

ESSEX

CM16 6FJ

Please include details of your names, order number and exchange / refund request or the warehouse will not know what to do when your parcel arrives. This will inevitably delay any refunds or exchanges asked for.

For security reasons we recommend using a signed for service because Designer Outlet Sales cannot accept responsibility for any packages lost in transit. Depending on the size of the package Royal Mail can be expensive so we recommend a comparison site like https://www.parcel2go.com/

If any of this is not clear please email us: contact@designeroutletsales.com with your order number and the items to be returned. We will then explain the correct procedure and address.

Unless there are exceptional circumstances returns should be received within 14 days of you receiving your order. All products returned must be in original unused condition, without any tags removed. Products returned damaged, worn or altered may not be accepted and may be sent back to the customer. Underwear needs to be returned unworn and unopened for health and hygiene reasons.

All charges related to return shipping are your responsibility and are non-refundable unless the item was faulty. Designer Outlet Sales will refund your initial shipping change if you request a refund or ship your exchange out free of charge if this is what you request.

If you are not available to receive the parcel the courier will leave instructions to arrange re-delivery. If delivery is attempted and a delivery card is left and you fail to claim the parcel from the local depot or post office, we cannot refund you until the products have been returned to us. However, if you would still like the products delivered, we will re-dispatch the parcel once it has been returned to us.

Lost Parcels
We must be informed of parcels not arriving as soon as possible, for the UK it must be within 16 working days from the date of dispatch. For international destinations, we must be informed within 35 days. Failure to do this can affect our ability to trace the parcel and issue any refund due. Refunds or replacements will only be issued after 16 working days in the UK or 35 working days for international parcels, and only if the parcel is deemed lost in transit by the relevant delivery company.

Missing or Damaged Products
Every item sold through designeroutletsales.com is sold in good faith. However, if the product is damaged or items are missing from your order on receipt, we must be informed as soon as possible.

We always strive to provide the best service, but sometimes we can make mistakes. Please feel free to contact us on contact@designeroutletsales.com and inform us of any damaged, faulty or missing products from your order.

If you report the problem to us under this Condition, our only obligation will be either:
• to replace any Products that are damaged or defective; or
• to refund to you the amount paid by you for the product in question.

Goods are classified as faulty if they are received damaged or where a manufacturing fault occurs. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

We will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Products in question in accordance with these Conditions.