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You can return any unwanted items back to us within 21 DAYS of receiving your order.

You can either return your parcel manually (please follow instructons below) or use our simple return portal. Returns using our portal will cost £3.95 per order which will be deducted from your refund.

ACCESS OUR RETURN PORTAL HERE

DESIGNER OUTLET SALES will ship any exchange free of charge.

If you chose to return your parcel manually please download the return form added as a link to your order and shipping confirmation emails and follow the instructions. If you cannot find this form please contact us and we will provide one for you.

All returns need to be sent back unused in their original undamaged condition complete with tags and original packaging.

For hygiene reasons underwear can only be returned unopened and unworn.

DESIGNER OUTLET SALES cannot accept responsibility for any packages lost in transit so for you own security we recommend using a signed for service. Please keep a record of your tracking number in case of issues.

For more details please visit our Shipping & Returns page

You can exchange your order using our simple return portal or by filling our a return form. If your exchange is not available the warehouse will automatically refund your order. If available your exchange will be shipped to you free of charge.

Your tracking number should be on you shipping confirmation email. If you cannot find this please email the team with your order number and they will provide it for you.

If there has been a problem with your delivery please email us immediately. We must be informed of parcels not arriving or being wrongly delivery within 14 days of dispatch. Beyond this date we will not be able to raise an investigation.

If you receive the wrong item or your item is faulty please contact us and we will provide you with a free return shipping label.

You have 21 days from receipt to return your order. All returns must be sent back unused in their original undamaged condition complete with packaging and tags. Underwear can only be returned unopened and unworn.

DESIGNER OUTLET SALES is not responsible for the cost of your return shipping. You can return any unwanted items back to us within 21 DAYS of receiving your order with our simple RETURN PORTAL.

Returns using our portal will cost £3.95 per order which will be deducted from your refund. DESIGNER OUTLET SALES will ship any exchange free of charge. You can manage this exchange through the return portal or manually following the instructions on our Shipping & Returns page. If you request an exchange which is not available you will automatically receive a refund.

If you chose to return your parcel manually please follow the instructions on the Shipping & Returns page. Designer Outlet Sales is also not responsible for any parcels lost in transit so for you own security we recommend using a signed for service. Please keep a record of your tracking number in case of issues.

If you receive the wrong item or your item is faulty please contact us and we will provide you with a free return shipping label.