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Unless circumstances outside our control prevent it we will respond within 24 hours Monday-Friday. Please note because DOS works with multiple vendors there may be a delay outside our control getting back to you with the info you are after. If this is the case we will keep you in the loop as best we can.
Please also note do not send returns back to us - they needs to be sent directly back to the vendor as per our returns instructions. If you send them back to us we cannot be held responsible for any delays or drama.