FINAL SHIPPING DATE - THURSDAY 19th DECEMBER

FINAL ORDER ISSUE HELP TIME - 1PM MONDAY 23rd DECEMBER

The final order date we can within reason guarantee a pre-Xmas delivery is THURSDAY 19th DECEMBER. We will be open and continue shipping until MONDAY 23rd but we cannot guarantee DPD's service at this late stage and there is no time for us to assist with any problems. Please take this into account when placing your orders. 

The final pre-Xmas date the warehouse and customer service team will be open and working is MONDAY 23rd - ALL ISSUES OR CORRESPONDENCE MUST BE ADDRESSED BEFORE THE FINAL DPD SHIPPING TIME OF 1PM MONDAY 23rd OR WE CANNOT HELP. 

We believe it is only fair to allow everyone to enjoy this important time with their families. This includes our fantastic customer service and logisitics team so respectfully please do not expect them to answer emails or ship / fix orders during the holiday period. Please take this into account and note the opening / closure dates over this period:

23th DECEMBER - FINAL OPEN DAY 

24th-29th DECEMBER - CLOSED CUSTOMER SERVICE & LOGISTICS

30th DECEMBER - OPEN CUSTOMER SERVICE & LOGISTICS

31st-1st JANUARY - CLOSED CUSTOMER SERVICE & LOGISTICS

2nd JANUARY ONWARDS - OPEN AS USUAL

Please note we have extended our returns period until MONDAY 16th JANUARY. PLEASE DO NOT RETURN ORDERS DURING OUR PERIOD OF CLOSURE. They may be lost or returned because the warehouse is closed which will create delays and problems. Please just wait and send them back after New Year.

We thank you for your patience and understanding.

XMAS RETURNS

We are offering extended Christmas returns until MONDAY JANUARY 16th.

SHIPPING AND RETURNS

Unless there are unexpected issues all orders are dispatched within 24 hours during Mon-Fri subject to payment and stock availability. All orders are shipped via DPD so you will recieve full tracking and delivery details through their system.

Please send any issues or queries by email to contact@designeroutletsales.com. Order queries cannot be answered by our social channels.

SHIPPING

GB MAINLAND - Standard DPD delivery £4.95. FREE DPD Delivery on orders over £150.

NORTHERN IRELAND - Standard DPD delivery £14.95. FREE DPD Delivery on orders over £150.

INTERNATIONAL DELIVERY - Unfortunately we cannot ship internationally at the present time.

RETURNS & EXCHANGES

You can return any unwanted items back to us within 21 DAYS of receiving your order.

If you require a return form your shopping and order confirmation emails will both have links to download your return form.

ALL RETURNS NEED TO BE SENT BACK UNUSED IN THEIR ORIGINAL UNDAMAGED CONDITION COMPLETE WITH TAGS AND ORIGINAL PACKAGING.

FOR HYGIENE REASONS UNDERWEAR CAN ONLY BE RETURNED UNOPENED AND UNWORN.

DESIGNER OUTLET SALES will refund the cost of your initial shipping if you are requesting a refund and will post any exchanges out free of charge. If your exchange request is not in stock the warehouse will refund your purchase automatically.

DESIGNER OUTLET SALES is not responsible for the cost of your return shipping. If you receive the wrong item or your item is faulty please contact us and we will provide you with a free return shipping label.

DESIGNER OUTLET SALES cannot accept responsibility for any packages lost in transit so for you own security we recommend using a signed for service. Please keep a record of your tracking number in case of issues.

Depending on the size of the package Royal Mail can be expensive so we recommend trying a comparison site like this if required: https://www.parcel2go.com/

YOU MUST INCLUDE A COMPLETED RETURN | EXCHANGE FORM WITH YOUR PARCEL OR WE WILL NOT BE ABLE TO PROCESS IT. 

If you cannot find this form with your delivery or have thrown it away please contact as at contact@designeroutletsales.com for a replacement.

Alternatively please return your parcel to the address below and follow the instructions given:

PEECH TRADING – FAO DESIGNER OUTLET SALES
UNIT C-B3 (SITE ACCESS: 07775697469)
MITCHELLS FARM, LONDON ROAD
STAPLEFORD TAWNEY
RM4 1SP

Please include CLEARLY WRITTEN details of your NAME, ORDER NUMBER and EXCHANGE / REFUND REQUEST or the warehouse will not know what to do when your parcel arrives. If you do not know any of these details please contact us at contact@designeroutletsales.com and we will provide you with the necessary information.

All refunds and exchanges should be processed by the warehouse within 3 working days of receipt. Depending on your payment method funds can then take up to 5 working days to get returned onto your statement.

If your payment was made using a Credit Card then you should expect to receive your Refund on the same card.

ATTEMPTED DELIVERIES

If delivery is attempted and your parcel is returned to us we cannot refund you until the products have been returned by the courier. However, if you would still like the products delivered, we will re-dispatch the parcel once it has been returned and forward your new tracking number.

LOST PARCELS

WE MUST BE INFORMED OF PARCELS NOT ARRIVING WITHIN 14 DAYS FROM THE DATE OF DISPATCH. Beyond this date we will not be able to raise an investigation with DPD or issue a refund. Refunds or replacements will only be issued if the parcel is deemed lost in transit by the relevant delivery company after their internal investigation. For DPD this is 6 working days.

MISSING OR DAMAGED PRODUCTS

Every item sold through designeroutletsales.com is sold in good faith. However if the product is damaged or items are missing from your order on receipt we must be informed within 14 days from the date of dispatch.   Beyond this date we will not be able to raise an investigation and issue a refund or replacement.

We always strive to provide the best service, but sometimes we can make mistakes. Please feel free to contact us on contact@designeroutletsales.com and inform us of any damaged, faulty or missing products from your order.

If you report the problem to us under this Condition, once the fault is verified by us our only obligation will be either:

• to replace any Products that are damaged or defective; or

• to refund to you the amount paid by you for the product in question.

Goods are classified as faulty if they are received damaged or where a manufacturing fault occurs. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Any fault need to be verifed by us either through the return of the item at our expense or at our discretion photographic evidence of the fault.

We will not be liable to you for any indirect or consequential loss, damage or expenses however arising out of any problem you notify us about under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Products in question in accordance with these conditions.