Who Are Klarna?

Klarna is a Swedish Payment Service Provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smooth Payments to more than 70,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

A New Way to Pay

We're currently working on new ways to take payments at Designer Outlet Sales. You may notice Klarna as part of your checkout process as we have now partnered up with them to bring you an up to date, modern online shopping experience. This will then give you the option to order quickly without providing any payment first.

You may also be offered to Try First, then Pay Later with Klarna. This means you will receive 20 days to complete the payment at your convenience and at no extra cost. This will help improve the ease with which you can place orders with us here at Designer Outlet Sales.

How Pay Later Works/Are You Eligible?

  • To use Pay Later you must be at least 18 with a good credit history
  • Ensure your billing address is accurate and up to date
  • Use your full name

Also, when choosing Pay Later - Klarna's assessment will not affect your credit rating.

Once your order has been confirmed you will receive an e-mail with Payment Instructions within 2 working days from Klarna. You will then have 30 days to complete the payment online at your convenience with no extra hidden costs. You can then pay via credit or debit card.

Will A Credit Search Take Place?

Neither Klarna nor Designer Outlet Sales run credit searches against you that could impact your credit rating.

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you & Klarna - but not visible to other lenders.

I Have Been Redirected To Klarna's Site, Is That Correct?

Yes, if you have chosen to Pay Later, Klarna will send you an e-mail with further details on how to pay. Your e-mail will contain a link to Klarna where you can settle your payment via credit or debit card.

How Is My Statement Sent?

If you chose to Pay Later, Klarna will send you an e-mail with instructions on how to make the payment and a link to the payment page. Enter your statement number into the payment page and follow the instructions. If you do not have your statement number, you can contact Klarna's Customer Service Department here - www.klarna.com/uk/customer-service

How To Return An Order If I Have Paid via Klarna?

If you've paid Klarna you can send your unwanted item(s) back to us within 14 days for a full refund or an exchange.

If you have paid for your order via credit or debit card, the refund will be made back to the same card. If you have not paid the outstanding payment, then the refund will be reduced from the statement or cancel it out completely.

What Happens to My Outstanding Payment, When I've Returned My Order/Item(s)?

Once we have received your Return (Partial or Full) an updated Statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed.

What If I Don't Pay on Time?

If you do not pay within the 30 days you are given of receiving your Klarna invoice you may be subject to charges - if you do not pay the balance within 30 days of receiving your invoice Klarna will send you a reminder, 30 days after your first reminder. If you do not pay the balance, Klarna will send you another reminder, followed by a third 30 days after this if you still have not paid. 

If after 30 days from your third reminder you have still not paid the balance, your details will be passed to a debt collection agency which may affect your credit rating. In addition, each reminder may carry an additional charge up to £8.


For any further questions or queries regarding your payment, please visit Klarna on www.klarna.com/uk/customer-service or please call Klarna's Customer Service Department.

It Is Open 6 Days a Week:

Monday - Saturday | 9:00 AM - 6:00 PM

Sunday | Closed

Please Call: 0808 189 3333 or 0203 005 0833