KENZO MENS VELVET TIGER HOODIE GLACIER BLUE

IMPORTANT: PLEASE NOTE WAREHOUSE ADDRESS UPDATE (SEE BELOW)

SHIPPING AND RETURNS

Can we respectfully ask you to send any issues or queries to us by email - NOT via social - so we have a proper record of them and can answer correctly. If not there is a strong possiblity the message will be missed.

Unless there are unexpected issues all orders are dispatched within 24 hours during Mon-Fri subject to payment and stock availability. If any products are out of stock or if there is an unexpected delay in shipping we will notify you as soon as possible by email and/or phone call.

Postage and packing charges are as follows:

Domestic - Free Delivery on all orders over £250. Orders under £250 will be charged at £4.95 per order. All orders are shipped via DPD so you will recieve full tracking and delivery details through their system.

Please note: We currently cannot ship to Northern Ireland because DPD charge £25 for a basic parcel which is ridiculous. Until we have found a better solution regretfully we have had to stop this service. Many apologies for the inconvenience and disappointment.

International Delivery to Europe & The Rest Of The World - 
Unfortunately until we understand the tax, duty and paperwork implications of BREXIT we will not be shipping internationally. We apologise for the inconvenience caused.

Returns and Exchanges

You can return any unwanted items back to us within 21 days of receiving your order. All returns need to be sent back unused in their original condition complete with tags and original packaging. For hygiene reasons underwear can only be returned if unopened in original packaging and unworn.

Please send all returns back along with the completed return form included in your delivery. For you own security we recommend using a signed for service because Designer Outlet Sales cannot accept responsibility for any packages lost in transit. Please keep a record of your tracking number. Depending on the size of the package Royal Mail can be expensive so we recommend trying a comparison site like this if required: https://www.parcel2go.com/

Designer Outlet Sales will refund the cost of your initial shipping if you are requesting a refund and will post any exchanges out free of charge. If your exchange request is not in stock the warehouse will refund your purchase automatically.

If the delivery invoice does not include return instructions please follow the instructions below:

PEECH TRADING - FAO DESIGNER OUTET SALES

UNIT C-B3 MITCHELLS FARM

LONDON ROAD

STAPLEFORD TAWNEY

ESSEX

RM4 1SP

Please include details of your name, order number and exchange / refund request or the warehouse will not know what to do when your parcel arrives. This will inevitably delay any refunds or exchanges asked for.

All refunds and exchanges should be processed by the warehouse within 3 working days of receipt. Depending on your payment method funds can then take up to 5 working days to get returned onto your statemant.

If your payment was made using a Credit Card then you should expect to receive your Refund on the same card.

We are not responsible for postage costs of returning an item(s) unless the incorrect item was sent or the item(s) is faulty.

Attempted Deliveries

If delivery is attempted and your parcel is returned to us we cannot refund you until the products have been returned by the courier. However, if you would still like the products delivered, we will re-dispatch the parcel once it has been returned and forward your new tracking number.

Lost Parcels

We must be informed of parcels not arriving as soon as possible, for the UK it must be within 16 working days from the date of dispatch. For international destinations, we must be informed within 35 days. Failure to do this can affect our ability to trace the parcel and issue any refund due. Refunds or replacements will only be issued after 16 working days in the UK or 35 working days for international parcels, and only if the parcel is deemed lost in transit by the relevant delivery company.

Missing or Damaged Products

Every item sold through designeroutletsales.com is sold in good faith. However, if the product is damaged or items are missing from your order on receipt, we must be informed as soon as possible.

We always strive to provide the best service, but sometimes we can make mistakes. Please feel free to contact us on contact@designeroutletsales.com and inform us of any damaged, faulty or missing products from your order.

If you report the problem to us under this Condition, our only obligation will be either:

• to replace any Products that are damaged or defective; or

• to refund to you the amount paid by you for the product in question.

Goods are classified as faulty if they are received damaged or where a manufacturing fault occurs. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

We will not be liable to you for any indirect or consequential loss, damage or expenses however arising out of any problem you notify us about under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Products in question in accordance with these conditions.